USAToday Snapshots®
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Hanging up the phone
Why do you think the business people polled prefer to communicate via E-mail? Is it less stressful to write a note or letter than to talk to someone on the phone? Why or why not?
Obviously, when communicating in writing, it is harder to detect a person’s mood, to hear voice inflection and to know when a joke has been made. However, written correspondence is a firm record of discussions, decisions, etc. Considering this, which type of communication makes for better business relationships?
Do you prefer to receive E-mails or phone calls? How would you characterize the tone (e.g., warm, impersonal, intimate, cold, etc.) of each type of communication?
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